TERMS & CONDITIONS

Please make sure you read the full text so you can understand and have no doubts about our agreement.

These Terms and Conditions, hereby referred to as “T&C”, are valid to all Bookings made through out website, via email, telephone or other means) with BRIGHT-LISBON Apartments SA, hereby referred to as “BLA”.
By accepting these T&C you or the person you are booking on behalf of, the “Customer”, enter into a direct contractual relationship with the apartment Owner or Supplier (hereby referred to as "AO") for your intention to rent the apartment.
BLA is not a party to this agreement but is instead bringing together contracting parties in a safe and secure way through its website.
BLA's purpose is to facilitate renting of short-term apartments through its standardized agreements, bringing together contracting parties in a safe and secure way through its website.
These T&C have been accepted by the AO and he has given BLA full authority to conclude an agreement, based on them, on his behalf.

1.Booking
To secure the Booking you must complete the online booking process.
When you book via online bookings, the Booking is confirmed when BLA receives your online payment and you receive the Booking Confirmation by email from BLA.
Bookings made through phone and email are confirmed only when BLA has received a reservation payment and sent you a Booking Confirmation by email.
Until that moment the booking will be pending and not confirmed.
The person who completes the online booking form must be over 21 years of age, and all occupants staying in the apartment without is parents must be over 21 years of age.
Proof of identification and date of birth may be requested at check-in, and failure to produce this proof may result in your Booking being cancelled.

2. Obligations and Liabilities of the Customer
Any damages to the apartment or its contents caused by you or those accompanying your staying in the apartment must be paid in full by you.
In the event that damage is discovered after you depart, the AO is entitled to invoice you for the damages if he has sufficient photographic evidence to support the claim.
In case of any fault on the apartment, the Customer has a duty to cooperate towards its solution, particularly should the AO or his representative need to visit the apartment so that damages may be kept to a minimum.
The Customer should handle the apartment and his contents with due care.
The number of people staying in the apartment should not exceed the maximum number stated on the apartment information page.
The number of persons stated in the booking form should not be exceeded during your stay.
Persons are also babies and small children under 9 years of age.
Children 2 years of age and under do not count toward the maximum number.
Visitors are allowed during daytime but are not allowed to stay overnight.
Please respect apartment neighbours.
Noise should be kept to a reasonable low level at all times.
If severe disturbance is caused to the neighbours, the AO reserves the right to request that you and all the occupants leave the apartment without the right to claim any type of compensation.
In the case of any fault, the Customer has a duty to cooperate towards its solution, particularly should the AO or his representative need to visit the flat so that faults may be solved.
The Customer should keep the apartment in good cleaned conditions.
Damages should be reported and explained immediately to AO.
All technical faults should be reported immediately to the AO, in order to get all necessary help.

3. Obligations & Liabilities of the AO
The AO is directly responsible for the information presented on his/her apartment information page on the website.
The AO is responsible for managing the apartment in accordance with local or national laws including those regarding health and safety and insurance.
The AO is not responsible for any direct or indirect personal or medical costs, expenses, damages and losses suffered or incurred by you and other guests before, during or after your stay in the apartment, except to the extent to which it is unlawful to exclude such liability.
The AO cannot guarantee, or be held responsible for any failure or interruption of services to or equipment in the apartment or disruption or noise caused as a result of repair work being carried out in another part of the property.
However, upon notification, the AO will try to deal with such problems within a reasonable period of time.
If the problem is of that nature that it severely affects your stay in the apartment and the AO is unable to fix the problem within 24 hours you will be offered an alternative accommodation if an alternative is available.
BLA, of course, will do everything in his powers to offer you the best possible alternative accommodation.
For monthly Bookings, additional AO Terms & Conditions may apply and will be found on the apartment information page.

4. Obligations & Liabilities of BLA
BLA’s responsibility is to provide a website for Booking Apartments owned by individual AOs and companies.
BLA is only responsible for the functionality of the website and its content.
BLA is not responsible for any actions taken by either party of this agreement after the Booking Confirmation has been sent.


5. Prices and Payments
The night prices displayed on the apartment ad included: electricity, water, gas, heating, bath towels and bed linen.
Therefore, NO final bill for those items shall be applied.
The final cleaning costs are to be separate and are described in the apartment description.
Cleaning cost is per person / per staying. They are NOT per person / per night.
A damage deposit may be required. If so, it is described in the apartment description.

All other services (such as taxi service, extra cleaning, etc) desired and contracted by you (the customer), are to be added in the grand total price and are not included in the apartment night value.
Please note that although amounts can be shown in several currencies, online payments and bank wire transfers are to be made in Euros.
The grand total is calculated by the following formula:
Rent Value = (number of nights X occupancy).
Grand Total = Rent Value + added services + final cleaning fee.


When booking, we kindly ask you to pay only a percentage of the RENT VALUE + ALL ADDED SERVICES. This is the booking fee.
The remainder amount should be pay on arrival at the apartment to the AO (or to the Apartment Manager) after receiving the apartment keys and checking that everything is OK. This payment should be made in Euros and in cash.

6. Changes & Cancellations
If you wish to change your Booking after it has been confirmed, please contact BLA. BLA will use its best endeavours to accommodate changes to the Booking but cannot guarantee that such requests will be satisfied without costs incurred.
Basic apartment insurance except for guest luggage and valuables and occupant personal liability insurance.
Cancellations can be made by email to cancelations(at)brightlisbonapartments.com.

Any cancellation made less than 30 days before the check-in date will NOT be refunded.

A cancellation made in more than 30 days before the check-in date will be refunded 50% of the booking fee. This refund will be made by the same via we receive your initial payment.

In the very unlikely event that the AO has to or being force to cancel your Booking, BLA cannot for obvious reasons guarantee you that particular apartment.
BLA will however, to its best abilities, attempt to provide you with a suitable and better replacement.
In such cases you can either accept the replacement or cancel the Booking and receive a full refund of your previous made payment.
BLA cannot be held responsible for cancellations made by AO and therefore will not accept any claims for losses caused by the cancellation.

7. Arrivals and Departures
Check-in time is between 15:00 and 21:00.
Check-out time is before 12:00 on the day of departure.
The estimated arrival time should be communicated in the form at the time of booking. The apartment address as well as all the data needed to contact the AO are written in Booking Confirmation email.
Upon arriving at the airport or train station, you should contact by phone the apartment contact person, at least 30 minutes before you arrive at the apartment.
Other check-in or check-out times can be arranged with the AO or with BLA through the special requests part in the booking form.
The Customer is responsible for his arrival and departure.
8. Feedback
It is very important to us that you, the customer, will provide a feedback of your staying in one of our listed apartments.

8. Cleaning
The apartment will be clean when you arrive and include fresh linen, hand soap, dishwashing detergent, toilet paper and fresh towels.
If (in the unlikely situation) the apartment is not properly cleaned when you arrive, please contact the AO immediately as well as BLA by email letting us know of that situation.

9. Complaints
If you have a complaint about the apartment, the cleaning of the apartment or the apartment surroundings you should notify the AO directly then contact BLA if you feel your problem might warrant a refund.
BLA will not issue a refund for any portion of your stay if you do not reach an agreement with the AO or contact BLA before you check out of the apartment.

10. Force Majeure
Neither party of this agreement shall be liable for failure to perform its obligations to the extent that such failure is the result of any cause beyond its reasonable control, generally referred to as Force Majeure.

11. Copyright
The content of the entire website www.brightlisbon.com, the website design, the web site texts and graphics, all software code and all software compilations, are copyright of BLA.
Without a written and explicited permission by BLA, this material can not and should not be reproduced, copied or redistributed.

12. Privacy Policy
Neither BLA nor the AO will sell, trade, or rent your personal information to third party companies, organizations or singular individuals. NEVER.
BLA guarantees to safeguard your privacy and personal information collected trough this web site.
Your data will only be used by BLA to tailor and improve the services to suit your needs.

13. Indemnity
The Customer agrees to indemnify BLA and the AO for the full amount of all claims, liabilities, demands, damages, expenses, losses, refunds, fines, costs (including legal costs) and all other sums of whatever nature incurred or suffered as a result of any breach of this Agreement or other unlawful or negligent conduct performed by the Customer in relation to it.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify BLA and the AO.
This indemnity shall survive and remain in full force and effect after the termination of this Agreement.